Frequently Asked Questions

No, our practice does not bulkbill. Fees charged are those recommended by the Australian Medical Association (AMA) and are eligible for Medicare rebate.

Fees charged are those recommended by the Australian Medical Association (AMA) and are eligible for Medicare rebate. Please contact our friendly Admin Team for a full Fee Schedule. 

Upon booking your initial consultation, payment instructions will be provided, noting that payment in full is required in advance of the Telehealth booking. Payment methods include Credit Card/ Debit Card over the phone or bank transfer. It is not possible to offer deferred payment for consultations. 

Failure to give adequate notice (48 hours excluding weekends) to change or cancel a Telehealth consultation will result in a charge equal to the fee for the consultation with no Medicare rebate eligibility. This policy is in place to ensure that appointment times are respected and available to other patients in need.

Dr Hamilton will make a reasonable number of attempts to make contact with you at your allocated appointment time, however this is limited due to scheduled appointments following yours.

'No answer' at you allocated Telehealth consultation is considered a non-attendance and will result in a charge equal to the fee of the missed consultation with no Medicare rebate eligibility. This policy is in place to ensure that appointment times are respected and available to other patients in need.

An initial consultation is allocated 45 minutes and follow-up consultations are either 45 or 30 minutes in duration. It is not possible to extend the consultation beyond the allocated time, so please consider your needs when selecting the duration of your follow-up appointment.

Specific medical reports and letters sit outside of a regular consultation and attract a fee dependent on the complexity and length of time taken to complete. Please note there is no Medicare rebate for this service

The diagnosis of ADHD is managed by Dr Hamilton on a case-by-case basis and may require between 2 - 3 hours to complete, as per the Australasian ADHD Professionals Association (AADPA) Guidelines. Through careful listening, Dr Hamilton will explore your current concerns, and the context of your life experiences, both past and present, and clarify previous mental health history and treatments.

Utilising evidence based ADHD assessment tools, previous school reports and occasionally family or friends testimonials, Dr Hamilton uses a collaborative approach that will lead to a diagnosis and understanding of your mental health concerns, and then form an individualised plan of management. Any treatment commenced will require ongoing review and timeframes for this are dependent on individual needs.

The initial Telehealth appointment is the foundation upon which a thorough assessment of your needs can begin, and it may well require an additional appointment, depending upon the complexity of your situation. The initial session is 45 minutes and you may wish to have a support person or family member included in the session. Please mention this request prior to the session.

Working together, the aim is to establish a supportive and trusting environment, and to develop a comprehensive assessment and then a management plan. This may also include further assessment of your physical health, as required, although usually the referring General Practitioner provides this background information in the referral.

No, our practice operates via Telehealth only and no in-office service is available. This type of medical service is not the best fit for everyone, so please consider your own needs.

Prescription renewal is a professional service and requires a booked consultation. Dr Hamilton  provides adequate medication to last the duration between your consultations. Our practice can not provide additional prescriptions or changes to current prescriptions without a consultation.

No, our practice provides private Psychiatry Services and is unable to offer outreach or crisis support.​

If you are experiencing a medical emergency please dial 000 or present to your nearest hospital emergency department.
For non-urgent medical needs please contact your GP for an appointment. 

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Additional Contacts for Mental Health Support:

• 1300 MH Call (1300 642 255) is a confidential mental health telephone triage service for Queenslanders

• Lifeline (13 11 14)

• Beyond Blue (1300 224 636)

• Suicide Call Back Service (1300 659 467)